Cransley Room 1

Positive: I liked having the the TV, a Kettle and Fan next to the Bed. The 'complimentary' Biscuits, Tea / Coffee / Hot Chocolate with Marshmallows and Milk Sachets were nice. Also the Toiletries were a nice touch. Negative: The Bed was damp. I know a damp Bed. The room is in serious need of TLC (Wallpaper was 'bubbling' off the Wall, partially hidden by a Chest of Drawers), chipped Paint work. The Shower unit was dirty / rusty. Is the Bathroom Water suitable for drinking? There was no 'inventory' in the Room. The Light 'pully' in the Bathroom was way too high to reach. Photo's attached - I did take more of the rust / dirt in the Bathroom & the Dirty Toilet Brush / light 'pully'. Having read a review before I travelled, it stated Breakfast was between 8 and 9, I checked prior to my stay & was told 'Breakfast is not provided'. I would have cancelled at this point. The Room was advertised as 'self catering' on their website, but had no Crockery, Cutlery, Toaster or Coffee Maker in it. I rang to ask where the Cutlery & Crockery was only to be told the Room didn't come with any as it was 'not self catering'. Despite it being advertised as 'no Pets', there was a Dog Bowl in the Room (I could have used that I guess for Breakfast) and a Dog Towel. I had received an email Three days prior stating Cutlery and Crockery was available in the Room & they could not make an exception as they "do not have any spare". I rang back, spoke to a lady and quoted the email. Her colleague (who I spoke to initially) rang me back and asked if I consented to s/1 going into the Room w/out my being present. No apology from him at all. I did consent. I returned to find NO Dessert Spoons were provided, so ate Cereal with a Teaspoon! As per Photo. Obviously, this is run as a business and no personal touches to it at all. So, I paid the same price as other Self Catering Rooms for less. I certainly will not return to this property. The Blinds do NOT block out the light. There really needs to be Curtains over the Blinds and the Hall light stays on all night - the light comes through under the Door.

A Distressing Experience That Ruined Our Stay Positive: The only positive aspect of this hotel was its location. It's conveniently situated close to the beach and just a short walk from a Co-op, making it easy to pick up essentials and access the seafront. Unfortunately, beyond the location, I found very little to recommend. The experience was completely overshadowed by the serious incident during my stay and the hotel's poor handling of the situation. Negative: ⭐☆☆☆☆ I would not recommend staying at this hotel. During my stay, there was a serious incident involving two guests whose behaviour appeared to suggest they were under the influence of drugs. They were able to enter and remain in the hotel, and for over two hours there was shouting, significant disturbance, and police attendance. One of the individuals also appeared to be harming himself. It was an incredibly distressing situation to witness and completely ruined what should have been a peaceful stay. What disappointed me most was the lack of any visible management presence throughout the incident. As a paying guest, I expected someone from the hotel to provide reassurance, communicate with guests, or take control of the situation. Instead, we were left feeling unsafe while events unfolded. When I contacted the hotel afterwards, I received no apology for what had happened and no acknowledgement of the impact it had on my stay. I was simply told to contact Booking.com regarding my refund because they had taken the payment. There was no gesture of goodwill or any indication that the hotel understood how upsetting the experience had been. I appreciate that hotels cannot always prevent incidents involving guests, but they are responsible for how they respond. Unfortunately, the handling of this situation fell well below what I would expect. Based on my experience, I would not stay here again.

Positive: Todo muy bien, cómodo , tranquilo y cerca del centro Negative: Quizás el check in y out tiene horarios un poco" justos" entrada muy tardía y salida muy temprana... Igual si cambian eso, deran1000% mejor

Positive: Lovely property! It’s a converted house which means it has no reception, they give you a key code to enter the building/rooms instead. Free off street parking is great. A good location; only a short walk from the train station and regular buses into town centre/the beach Bed was very comfy, they give you lots of tea and coffee and the bathroom has everything you need. Garden to the rear is a nice addition. Negative: Cleaning could have been more thorough. There was a spider in our room and a couple of dead bugs on the carpet. Also quite a lot of dust. Worth noting that the bed was very clean.

طاقة ايجابية بالسكن Positive: مكان جميل ورائع الغرف نظيفة للغاية وتسجيل الدخول والخروج سهل