Booking Conditions
By booking accommodation through Grandeur Property, you agree to the following terms and conditions.
1. Definitions
1.1. The following definitions and rules of interpretation apply in these booking conditions:
Booking Confirmation: the confirmation of booking provided by email or direct message to the Customer when a booking has been accepted.
Booking Deposit: 10% of the total stay cost, provided the booking is submitted more than two weeks before the Start Date.
Booking Form: the booking form completed by, or on behalf of, the Customer.
Customer: the person who submits the Booking Form.
Conditions: these booking conditions.
End Date: the last day of the Rental Period.
Event Outside Control: any act or event beyond Grandeur Property’s or the Owner’s reasonable control, including without limitation fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, any law or any action taken by a government or public authority, including, without limitation, imposing restrictions on movement or quarantine.
Grandeur Property: Grandeur Property Limited incorporated and registered in England and Wales with company number 11529242 whose registered office is at Sapphire House, Hayle Industrial Park, Hayle TR27 5JR.
Guests: the people that occupy the Property subject to these Conditions.
Guest Portal: the online system that allows the Customer to access booking information, manage payments, select optional extras, view booking receipts, and access arrival details for the booking.
Housekeeper: the person appointed by the Owner, or Grandeur Property, who is responsible for the cleaning of the Property.
Inventory: the inventory of fixtures, furniture and effects at the Property, a copy of which may be kept at the Property.
Online Accommodation Marketplaces: Any online travel agency (OTA) platform used for marketing and facilitating bookings of the Property, including but not limited to Airbnb, Booking.com.
Optional Extras: additional items which may be made available at the Property (and charged separately) if offered in the Guest Portal.
Owner: the owner(s) of the Property.
Property: the accommodation and garden (if any) identified in the Booking Confirmation together with the fixtures, furniture and effects which may be specified in the Inventory.
Rental Fees: the total amount due from the Customer in respect of a booking of the Property.
Rental Period: the rental period specified in the Booking Confirmation.
Start Date: the first day of the Rental Period.
Website: Grandeur Property’s website currently located at https://grandeurproperty.co.uk/ together with such other websites which may be created by Grandeur Property or any other company within the same corporate group from time to time.
2. General
2.1. Grandeur Property acts as an agent for the Owner. The rental arrangements are made by Grandeur Property, on behalf of the Owner, and the contractual relationship is formed directly between the Owner and the Customer.
2.2. Grandeur Property will, on request, provide the name and address of the Owner to the Customer.
3. Duration and times of rental
3.1. The Rental Period is for a maximum of 28 nights and commence at 4.00pm on the Start Date and end at 10.00am on the End Date, unless otherwise agreed in writing by Grandeur Property.
3.2. The Rental Period cannot be exceeded unless Grandeur Property gives prior written approval. The Customer will be liable for any cost, of whatever nature, incurred as a result of any unauthorised extension.
4. Nature of the booking
4.1. The booking does not create a tenancy, assured short hold tenancy, licence to occupy as a primary or principal residence, or any other form of residential occupation.
4.2. The Property must not be used as the Customer’s or any Guest’s main or principal home, nor for any purpose that would confer statutory residential rights, during the Rental Period.
5. Deposit
5.1. If a booking is made via the website two weeks or more before the Start Date, a Booking Deposit is payable. The Booking Deposit shall be paid by the Customer at the time they submit the Booking Form to Grandeur Property.
5.2. If a booking is made via the website less than two weeks before the Start Date, the full Rental Fees, plus any additional charges (such as charges for pets) must be paid at the time of submitting the Booking Form.
5.3. The Customer’s submission of a Booking Form is an offer to book the Property. If the Property is available on the requested dates, Grandeur Property will send a Booking Confirmation to the Customer. At this point a binding contract, incorporating these Conditions, will come into existence.
5.4. Payments for bookings made via an Online Accommodation Marketplace must follow the payments terms displayed on the Online Accommodation Marketplace.
5.5. Grandeur Property reserves the right to refuse a booking, including where the Customer has used abusive, derogatory, inappropriate or offensive language (whether in respect of the current booking or a previous booking) when communicating with Grandeur Property employees and representatives. If Grandeur Property refuses a booking, the Deposit, Rental Fees and any additional charges paid by the Customer will be refunded to the Customer immediately.
6. Final payment
6.1. Unless otherwise agreed in writing by Grandeur Property, the Rental Fees shall be set out on the Website at the time of submitting the Booking Form.
6.2. Subject to clause 8, as soon as the Booking Confirmation is sent, the Customer is responsible for payment of the balance of the Rental Fees in accordance with clause
6.3, together with any additional charges.
6.3. Full payment of the Rental Fees and additional charges are due to Grandeur Property two weeks before the Start Date (the “Due Date”) and non-payment by the Due Date may be treated as a cancellation.
6.4. Grandeur Property shall not be responsible for sending reminders of the Due Date.
7. Changing a booking
7.1. Once a Booking Confirmation has been sent, the booking can only be changed to another Property by cancelling the original booking in accordance with clause 8.
7.2. The Rental Period may not be changed by the Customer within two weeks of the Start Date. Any other changes to the Rental Period are subject to approval by the Owners.
8. Cancellation
8.1. A booking can only be cancelled prior to the Start Date.
8.2. If a Customer wishes to cancel the booking, they must notify Grandeur Property in writing (defined as “Cancellation Notice” under this clause 8. Cancellation).
8.3. In all circumstances, where cancellation under Clause 14‚ Non-availability of Property occurs then those terms apply and not clause 8.4 below.
8.4. In the event that a Cancellation Notice is received by Grandeur Property, no cancellation charge will apply unless the booking is cancelled within 14 days of the Start Date. Where a cancellation is made within 14 days of the Start Date, a cancellation charge of 100% of the Rental Fees will apply.
8.5. Grandeur Property strongly recommends that Customers and Guests take out comprehensive cancellation insurance to cover unforeseen events that may prevent them from taking up their booking.
9. Optional Extras
If the Property offers Optional Extras, they are listed on the Guest Portal and will be charged at the rates shown on the Guest Portal.
10. Price changes
10.1. Grandeur Property reserves the right to amend prices on the Website due to errors or omissions, but such changes shall be notified to the Customer as soon as possible and the Customer shall be able to end the contract if the amended price is significantly higher than the original price quoted.
10.2. Subject to clause 22, if there are any changes in the rate of VAT between the date the Customer submits a booking and the date of the Booking Confirmation, Grandeur Property will adjust the rate of VAT, and the Customer agrees to pay the applicable rate.
11. Method of payment
All payments made to Grandeur Property may be made by credit card, debit card or electronic bank transfer.
12. Eligibility
Grandeur Property is essentially providing leisure stays and it is our policy not to accept bookings for hen or stag parties or from groups of people under the age of 18 years.
13. Customer obligations
The Customer agrees:
13.1. to pay for all additional utilities and fuel incurred during the Rental Period and not included in the Rental Fees;
13.2. to report to Grandeur Property any damage, destruction, loss, defect or disrepair affecting the Property or items listed on the Inventory (if any) as soon as it comes to the attention of the Customer;
13.3. to pay for any losses or damages to the Property caused by a Guest (excluding any damage caused by fair wear and tear). If it is proven that damage is directly attributable to the Customer or Guests then Grandeur Property, on behalf of the Owner, has the right to reclaim any costs incurred up to the sum of £300 from the card the Customer used to pay the Rental Fees. All damage or breakdowns must be reported immediately so issues can be put right before the arrival of the next guests;
13.4. Where a Damage Waiver is included within the booking, Grandeur Property will not seek to recover the cost of accidental damage from the Customer or Guests up to the applicable cover limit set out below:
• Damage Waiver of up to £10: cover up to £100
• Damage Waiver of £11–£20: cover up to £150
• Damage Waiver of £21–£30: cover up to £200 • Damage Waiver of £31–£40: cover up to £250
• Damage Waiver of £41–£50: cover up to £300 This protection applies only to accidental damage. Any loss or damage that is not deemed accidental remains subject to clause 13.3. All damage or breakages must be reported immediately so that any issues can be addressed prior to the arrival of the next guests;
13.5. to take good care of the Property and leave it in a clean and tidy condition at the End Date. A cleaning service is not provided during the Rental Period unless otherwise agreed in writing by Grandeur Property. If the Owner is dissatisfied with the condition of the Property at the End Date, they reserve the right to refuse to accept subsequent bookings from that Customer. If a Customer is excluded from two or more Properties by different Owners, then Grandeur Property reserve the right to refuse to accept any more bookings from that Customer, at any other property;
13.6. to permit the Owner and Grandeur Property reasonable access to the Property at all times without notice;
13.7. not to part with possession of the Property, or share it, except with Guests identified on the Booking Confirmation;
13.8. not to sell or transfer the booking to another party without Grandeur Property’s prior written consent;
13.9. to ensure that only the Guests who are identified on the Booking Confirmation occupy the Property. The Customer further agrees that a cot may only be occupied by a child aged 24 months or less at the Start Date;
13.10. not to smoke, use e-cigarettes, vapes, or any other smoking or vaping devices at the Property or cause an annoyance or become a nuisance to occupants of adjoining premises;
13.11. to only use the designated parking spaces allocated (if any). Unless otherwise stated, all parking spaces shall only accommodate an average-sized car (e.g. a family hatchback). The Owner and Grandeur Property accept no liability for additional costs incurred if an alternative space is required or if the Customer or Guest’s vehicle is damaged;
13.12. to at all times behave in a respectful and polite manner to the Owner, Grandeur Property and its employees and representatives;
13.13. to not use any abusive, derogatory, inappropriate or offensive language when communicating with the Owner, Grandeur Property or its employees and representatives;
13.14. to not charge the Customer or Guest’s electric or hybrid vehicle, or e-bike, at the Property unless it is described as offering an electric vehicle charging point or e-bike charging facilities on the Website. The Customer and Guests further agree that they shall not use a normal domestic power socket to charge an electric or hybrid vehicle as this may cause safety risks and damage to the Property;
13.15. to ensure that any third-party service providers (e.g. caterers and private chefs) have taken out insurance policies to cover all risks associated with the services they are providing;
13.16. to not use or light candles within the Property. This is to prevent potential fire hazards and ensure safety of all Guests;
13.17. to indemnify Grandeur Property, its employees, agents, and representatives from and against all claims, damages, losses, and expenses, including legal fees, arising out of, or resulting from the Customer or Guest’s occupancy and use of the Property, including but not limited to any claims brought by third parties. This indemnification obligation shall survive the termination of this agreement; and
13.18. that notices (including notices in proceedings) must be served to the Owner at the following address: c/o Grandeur Property Management Limited Sapphire House, Hayle Industrial Park, Hayle TR27 5JR
14. Non-availability of Property
14.1. The Owner will not be liable or responsible for any failure to perform, or delay in performance of, any of their obligations in these Conditions that is caused by an Event Outside Control.
14.2. If an Event Outside Control takes place that affects the availability of the Property during the Rental Period, the Customer will be contacted as soon as reasonably possible and the Owner’s obligations under these Conditions will be suspended and the time for performance will be extended for the duration of the Event Outside Control. Where the Event Outside Control results in the Property becoming unavailable during the Rental Period, the Customer may end the contract, and all payments will be refunded.
15. Liability
15.1. Nothing in these Conditions excludes or limits the liability of Grandeur Property or the Owners for:
15.1.1. death or personal injury caused by Grandeur Property or the Owner negligence; or
15.1.2. any matter which it would be illegal for Grandeur Property or the Owners to exclude or attempt to exclude their liability.
15.2. If the Owner fails to comply with these Conditions, the Owner is responsible for losses which are a foreseeable result of their breach of these Conditions or their negligence, but the Owner is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of the breach or if it was contemplated by the parties at the time the parties entered into a binding contract.
15.3. The Property is let strictly for private and domestic use only. The Customer and any Guest must not use the Property for any commercial, trade, or business purpose. Any such use shall constitute a breach of these Conditions. The Owner shall not be liable for any business-related losses arising from any commercial or business use of the Property, including (without limitation) loss of profit, loss of business, business interruption, or loss of business opportunity.
16. Property descriptions
16.1. Some of the information on the Website relates to shops, amenities and public houses in the surrounding area. Closure of such premises and other changes to external facilities are outside Grandeur Property’s control. If Grandeur Property are aware of any material changes at the time of the Customer’s booking, then it shall endeavor to inform the Customer of these changes. However, this information is provided for general information purposes and is not intended to amount to advice on which the Customer and Guests should rely. Although Grandeur Property make reasonable efforts to ensure the information on the Website is up to date, it makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.
16.2. The Properties offering WiFi will have this information detailed in their description on the Website. The provision of WiFi is subject to availability and network conditions.
17. Complaints
17.1. All complaints must be notified to Grandeur Property as soon as reasonably practicable, as Grandeur Property may be required to carry out an on-the-spot investigation of the Property and if necessary, request the Owner to take remedial action. All Customers have a legal obligation to mitigate their losses.
17.2. The Customer agrees that Grandeur Property and the Owner shall be given the opportunity of investigating the complaint within a reasonable time and the opportunity to correct issues during or after the Rental Period.
17.3. Grandeur Property cannot accept responsibility for any legislation relating to dogs not being permitted on beaches.
18. Pets
18.1. Pets are only permitted at the Property with the prior written consent of Grandeur Property and the Owner and are subject to any additional conditions imposed by Grandeur Property and the Owners. If pets are permitted, the Customer agrees that they shall be kept under control and exercised away from the Property.
18.2. Pets are not permitted in the bedrooms or on the furniture in the Property and neither Grandeur Property nor the Owners can accept responsibility for their safety. Pets must not be left in the Property unsupervised as this can result in considerable damage to the Property and distress to the pet. A charge will be made for each pet and will be set out on the Booking Form.
18.3. Where the description of the Property states ‘Regret no pets’, or the Property does not accept pets or otherwise restricts the keeping of pets at the Property, Grandeur Property or the Owners cannot guarantee that there have been no pets previously kept at the Property.
19. Assistance dogs
Grandeur Property welcome assistance dogs, but where the Property does not ordinarily accept a dog, Grandeur Property (as an agent acting on behalf of the Owner) must verify whether the Property can accommodate dogs with the Owner before issuing the Booking Confirmation.
20. Inventory
Where an Inventory is provided, any discrepancies are to be reported to the Owner or the Housekeeper within 24 hours of the Start Date, otherwise the Inventory will be deemed to be correct.
21. Bed linen and towels
Linen and towels are changed at the End Date. If the Customer requires fresh linen and towels during the Rental Period, they should contact Grandeur Property and Grandeur Property may agree to provide fresh linen and towels subject to the payment of an additional charge.
22. VAT
Many of the Owners are not registered for VAT, in which case no tax is payable. Where VAT is payable the tax is included in the Rental Fees.
23. Breach of contract
23.1. If there is a substantial breach of any of these Conditions by the Customer or any Guests including a breach of clauses 13.12 and 13.13, the Owner or Grandeur Property reserves the right to re-enter the Property and terminate (i.e. bring to an end) the contract that exists in relation to the Property and may recover possession of the Property.
23.2. If there is a substantial breach of any of these Conditions by Grandeur Property or the Owners, then the Customer has the right to terminate (i.e. bring to an end) the contract that exists in relation to the Property and may leave the Property.
23.3. Ending the contract by either Grandeur Property, the Owner or the Customer does not affect that party’s other rights and remedies.
24. Personal Data
24.1. The Owner shall collect the Customer name (first names and surnames) and telephone number (“Contact Data”). The Owner will process the Contact Data:
24.1.1. To verify the identity of the Customer who will be occupying the Property.
24.2. The legal basis for processing the Contact Data is the performance of a contract and the Owner’s legitimate interests.
24.3. The Owner may pass this personal information to Grandeur Property and other third-party service providers (acting as the Owner’s agent) for the purpose of completing the booking and supplying the Property to the Customer and Guests.
24.4. Grandeur Property also obtain the Customer’s personal information in the course of the sale, or negotiations for the sale, to the Customer. Grandeur Property may contact the Customer by electronic means (email, WhatsApp, text) with relevant information, offers and similar properties. If the Customer does not want Grandeur Property to use its personal information in this way, it can opt out at any time by contacting Grandeur Property or by using the links provided in the email.
24.5. Grandeur Property may retain the Customer’s information for the period necessary to fulfil the purposes for which it was first collected unless a longer retention period is required or permitted by law.
25. Authority to sign
The Customer who completes the Booking Form agrees that:
25.1. they are authorised to accept these Conditions on behalf of the Guests, including those substituted or added after the Booking Confirmation is issued, and ensure that the Guests comply with these Conditions;
25.2.they are over eighteen years of age; and
25.3 they agree to take responsibility for the Guests occupying the Property, and to notify Grandeur Property if they are not a Guest.
26. Priority
If there is any ambiguity or inconsistency in or between these Conditions and the information on the Website, these Conditions shall prevail.
27. Previous websites and conditions
The Website and these Conditions replace and supersede all previous Websites and Conditions.
28. Validity clause
In the event that a court finds that a condition (or part of a condition) in these Conditions is invalid, unenforceable or illegal, the other conditions shall remain in force.
29. Governing Law and Jurisdiction
The contract between the Owner and the Customer shall be governed by the laws of England and Wales. Each party irrevocably agrees that the courts of England and Wales have the exclusive jurisdiction to settle any dispute of claim arising out of or in connection with the contract or its subject matter or formation (including non- contractual disputes or claims).